Seller & Buyer Policies

Seller Policy for SideB Marketplace

Last updated: 11/04/2025

Seller Obligations

As a Seller on SideB, you agree to:

Provide truthful, accurate, and comprehensive descriptions and images of listed vinyl records.
Clearly state pricing, shipping costs, and applicable taxes.
Provide Shipping and Returns & Refunds Policies via the Seller dashboard.
Maintain accurate inventory status.
Respond promptly to buyer inquiries and communications.

Listings and Content

Listings must accurately represent the item’s condition, authenticity, and availability.
SideB reserves the right to remove or modify listings that violate our Terms & Conditions or other policies.

Shipping

Ship items promptly within the timeframe specified in your listing.
Use reliable shipping methods with appropriate packaging to avoid damage during transit. We advise to take photos of your packaging before sending.
Provide tracking information to buyers when available.

Returns and Refunds

Clearly define your return and refund policy within your listings.
Promptly resolve any issues regarding returns or refunds directly with buyers.
Cooperate with SideB if mediation is required.

Fees and Payments

You agree to SideB’s commission fee structure: 1.5% per sale plus payment processing fees (2.9% + 30 cents per transaction).
Fees will automatically be deducted from sale proceeds.

Compliance

Adhere to all applicable laws and regulations.
Respect the intellectual property rights of others.

Buyer Policy for SideB Marketplace

Last updated: 11/04/2025

Buyer Responsibilities

Review item descriptions, conditions, seller policies, and shipping details carefully before purchasing.
Communicate directly with the seller to resolve any issues.
Report unresolved disputes to SideB within 30 days of purchase.
If damage is apparent take photos for the seller.

Dispute Resolution

Contact the seller directly to attempt to resolve any issues.
If a resolution is not reached, contact SideB support. We will mediate disputes but cannot guarantee outcomes.
Provide documentation and evidence of disputes (e.g., photographs, communication history).

Refunds

Refunds will be issued according to the seller’s stated return policy.

Limitations

Buyer Protection does not cover buyer remorse or items accurately described but no longer wanted.

For support or to report an issue, contact SideB at:

Email: [email protected]